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Information for Housing Providers

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Housing Provider Information

At the Fair Housing Council (FHCO), we want to be sure you're aware of your rights and responsibilities under federal, state, and local fair housing laws.

To that end, we have collected an number of fair housing resources, as well as other housing-related resources, for here you on this page. Don't forget to visit our FAQ page, our Links page, and utilize the site's Search field located in the top right corner of the screen to find precisely the information you're looking for.

Please spend some time and bookmark this page to return to it as needed. If you have fair houisng questions, please contact us at 503/223-8197 Ext. 2 (Portland metro area) or 800/424-3247 Ext. 2 or information@FHCO.org.

Unintentional Discrimination

by Realtor(R) TV
This is a great piece by the National Association of Realtors(R) urging agents to be sure they are familiar with the laws so they don't--even inadvertantly--violate someone's fair housing rights.

New Employee Training for Property Managers

Brief, Preliminary Orientation; 30 minutes
recorded on 05/2011

Or, view a bBrief overview of
Fair Housing for Landords



Fair Housing: Landlord Basics

Buying an Accessible Home


Fair Housing and Advertising

Fair Housing and Integrated Communities

NOTE: You will need the Adobe® Reader® software to view several of the documents referenced on this page; in addition, if you have any difficulty viewing the document, downloading the latest version may remedy the matter. Download a free copy of Adobe Reader (http://www.adobe.com/products/acrobat/readstep2.html) if needed.


Fair Housing Resources for Housing Providers:

Following are a few quick resource links for you. For yet more information, scroll down through this page designed just for housing providers like you.

Important Information For
from independent owners to asset managers
(print version)

Important Information For
brokers, brokerages, trade assn's.
(print version)

FHCO's Links
FHCO's Mission
Fair Housing Breaking News
Local Protected Classes in Oregon
click here to view PDF document
Local Protected Classes in Washington
click here to view PDF document
FHCO's Guide Books
FHCO's Sample Forms
FHCO's Events /Classes
FHCO's Videos
ConcreteChange.org for Builders and Remodelers
With a goal of making all homes "visitable," ConcreteChange.org was created by a nonprofit, non-governmental, consumer-controlled organization in Georgia. Provides interesting cost analysis for accessible features and additional resources.

HousingConnections.org has been providing service to the Portland / Vancouver market completely free of charge since 2002. Help us build the region's best local housing resource - check it out and tell a friend today!

Promote your residential properties for free at www.HousingConnections.org!
Create your own account and post your free ad in real time.

Need help posting? Contact the Housing Provider Tech Line at staff@housingconnections.org or 503/823-4141. Learn more about HousingConnections.org here.

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Fair Housing Materials:

Fair Housing Posters

HUD Fair Housing Logos

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Additional Fair Housing Resources for Housing Providers:

The History of Civil Rights in Housing

What Do I Do If Someone Has Filed a Fair Housing Complaint Against Me?
click here for recommendations

Inclusive Rental Practices and Affirmative Marketing (FHCO Article)
click here to view PDF document

Advertising and "THE LIST"
click here to view PDF document

‘Close Enough’ may Result in a Fair Housing Lawsuit
click here to view PDF document

Removal of Regulatory Barriers to Affordable Housing

Occupancy Standards and Fair Housing Law

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Other Housing Resources:

FHCO's Page for Housing Consumers

FHCO's Preparing to Rent page

FHCO's Home Buying page

FHCO's Financial Literacy page

FHCO's Collected Information on Foreclosure Prevention (scroll down to #5)

FHCO's Collected Information on Predatory Lending (scroll down to #4)

FHCO's Homeownership Resources page

Landlord Trade Associations and Other Groups in Oregon and SW Washington

Free Housing Ads

Lead Hazards in Housing

RMLS Accessibility Brochure: What You Don't Know About Your Listings and RMLS Search Options May Have You Missing the Mark on a Significant Market Segment!

"Smokefree Housing"

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What Do I Do If Someone Has Filed a Fair Housing Complaint Against Me?

Fair housing is serious business, and all of us work hard to ensure compliance with the requirements of the Fair Housing Act and other fair housing laws. Despite all your best efforts, you may still find yourself faced with a fair housing complaint and its accompanying investigation. You may wish to view our Enforcement Flow Chart at www.FHCO.org/pdfs/EnfFlowChart.pdf.

First, don’t take it personally. On the other hand, you should take the complaint seriously. Read the complaint documents you've received very carefully. Such documentation will including important information about your rights and specific timelines to be aware of. Don't miss this opportunity to present your side of the story.

We strongly advised you to speak with an attorney well-versed in fair housing law with any questions you may have. Note that a real estate or landlord / tenant attorney may or may not be adequately trained in fair housing issues.

While they do not provide legal represntation, you might also contact a local landlord trade association. Many of them offer a hotline where volunteer members answer callers' questions. Click here for a list of landlord trade associations in Oregon and SW Washington.

Gather all the documents that relate to the complaint. If you have maintained written resident files, and have established and adhered to consistent operating policies, this should not be a difficult task. Be sure to keep detailed written records of what happened, including dates, times, who was involved, as well as the names of possible witnesses. Keep an ongoing log of suspequent events.

You may get a call from the investigator handling the case, asking you to consider "conciliation" (settlement) of the complaint. HUD and all agencies certified by HUD have a statutory duty to attempt conciliation at some point during the investigation. The investigator is impartial—like a mediator, shuttling offers and counteroffers between the parties.

Many complaints are resolved with conciliation. In the event the investigating agency does find evidence to believe a violation has occurred, the agency ceases to be impartial and then begins steps to remedy the damage done by the discrimination.

To summarize, when you are notifled that a complaint of a fair housing violation has been filed against you or your company:

  • Don't get emotional.
  • Decide whether you want to retain an attorney for the investigation.
  • If you do, consult an attorney with expertise in fair housing laws.
  • Respond to the complaint.
  • Participate in conciliation discussions and cooperate with the investigator's requests to a reasonable extent.

Following these simple steps should result in a faster, less complicated, and ultimately less costly resolution of the complaint.

Additional Information on Responding to a Fair Housing Complaint:

Compliments of the Fair Housing Partners of Washington State
NOTE: While a few Washington state references will be different, the majority of this document is equally relevant and helpful for Oregon residents.


One must file a complaint with HUD within one year of the incident or file a lawsuit in federal or state court within two years of the incident.

What about Retaliation?

It is illegal for a housing provider to retaliate against a housing consumer for inquiring about his / her fair housing rights, filing a discrimination complaint, or otherwise taking steps to legally protect his / her civil rights in housing.

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"Thank You"

The FHCO would like to thank our partners and members for their support.
Their contributions and grants have helped to make the resources on this site possible.
Please join them in supporting our efforts!

If you have a fair housing question, or to report a fair housing complaint, please call 503/223-8197 Ext. 2 or 800/424-3247 Ext. 2 (TTY and translation available). Alternatively, you may call HUD at 800/877-0246.

Office Location:

1221 SW Yamhill Avenue #305, Portland, Oregon 97205
information@FHCO.org .| .503/223-8197 .| .Hotline 800/424-3247 Ext. 2

The work that provided the basis for this publication was supported by funding under a grant with the U.S. Department of Housing and Urban Development. The substance and findings of the work are dedicated to the public. The author and the publisher are solely responsible for the accuracy of the statements and interpretations contained in this publication. Such interpretations do not necessarily reflect the views of the Federal Government.

©1999-2014. FHCO. All rights reserved.